Free Local Delivery Policy• Southwest Florida's Lee and Collier counties qualify for free delivery over $100• All categories of items qualify for free local delivery• You will be called by a Wilford & Lee team member to schedule delivery once your local delivery order has been pulledFree Shipping Promotion Policy• This promotion applies to select items excluding furniture, lamps, special order rugs and oversized art• Must enter in the promo code: FREESHIP at checkout to have the discount applied• One promo code per order• Promo code does not apply to orders being shipped outside of the United States• We arrange, on your behalf shipment with Fedex and USPS to make the delivery: Shipping will take approximately 2-5 business days in transit• Tracking information will be emailed to you once the package is scanned by the shipper
Internet Order Policy
Internet orders are subject to credit card verification and are processed in 1 business day, this processing time does not include shipping days. All orders are subject to availability and limited to stock on hand. We make every effort to fill orders completely. We ask for your understanding when a product becomes unavailable and we will gladly recommend a similar product.Additional Shipping Policies• We can arrange faster forms of shipping via phone (239) 481-3711 ext. 001• Orders being shipped to Hawaii, Alaska, Puerto Rico, & The U.S. Virgin Islands may be subject to additional shipping charges. They will be approved by customers before being charged. Please note, a street address is required for all shipments. We offer a "Comments" section at checkout if you would like a specific delivery date. We will make every attempt to meet your request.All orders shipped outside of Florida are not subject to Florida state sales tax.All orders picked up at our locations are subject to Florida state sales tax.Return PolicyFull priced items must be returned within 30 days for a full refund by shipping the items to our Fort Myers location at 13300-38 S. Cleveland Avenue or physically brought back to any of our four locations. If you choose to return the items via shipping you must pay the additional shipping charge. All shipping charges are non-refundable.Sale Items must be returned within 7 days for a full refund by shipping the items to our Fort Myers location at 13300-38 S. Cleveland Avenue or physically brought back to any of our four locations. If you choose to return the items via shipping you must pay the additional shipping charge. All shipping charges are non-refundable.If your items arrive broken or incorrect please email email@example.com or call (239)481-3711. We will replace the items at no additional charge.
In-Store Pickup Policy
For free "in-store" pickup orders, you must plan to pick your order up in the selected store location. We will NOT ship your order if you select this option. Click HERE for store locations and hours.Full priced items must be brought back within 30 days for a full refund. The items can be returned to any of our four locations found HERE.Sale Items must be brought back within 7 days for a full refund. The items can be returned to any of our four locations found HERE.Flawed/Repaired Items cannot be returned. All sales of items within this category are final.There are no cash, check or credit card refunds for alcohol under any circumstances. California Alcohol and Beverage Laws prohibit these types of refunds.
Giftcards are sold on the website in value increments from $25 to $300. The card contains value which may be used to purchase goods with the exception of other giftcards. The giftcard may not be redeemed for cash and the unused value remains on the card. Wilford & Lee, Inc. is not responsible for the lost, stolen or damaged giftcard or any unauthorized use. For card balances please PLEASE NOTE: If you would like to apply your gift card to a purchase online, at checkout there will be a Gift Card section, enter the 20 digit number below the barcode.
Terms and Conditions
By ordering with Wilford & Lee, Inc the customer agrees to have read fully and understood our terms and conditions. The following is a list of our terms and conditions: